Privacy Policy

01 Introduction

bet77 is committed to protecting the privacy and security of every player on the platform. We understand that trust is the foundation of any relationship between a gaming platform and its players, and we take our obligations as a data controller seriously. This Policy applies to all personal information collected through the bet77 website, mobile platform, customer support channels, and any other services we provide.

We encourage you to read this Policy carefully. If you have questions about any part of it, please contact our Data Protection Officer using the details in Section 15 before using the platform.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is bet77, operating the platform accessible at bet77.one. Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 15 of this Policy.

As data controller, bet77 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

03 Personal Data We Collect

bet77 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity and Contact Data

• Full legal name, date of birth, and gender;
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address and mobile phone number;
• Government-issued identification documents (e.g., Philippine passport, driver's licence, PhilSys National ID, SSS/GSIS ID).

3.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details);
• Transaction history, including deposits, withdrawals, and wager records;
• Source of funds documentation where required for AML compliance.

3.3 Technical and Usage Data

• IP address, device type, browser type and version, operating system;
• Login timestamps, session duration, and pages visited;
• Game activity logs, including games played, wager amounts, and outcomes;
• Cookies and similar tracking technologies (see Section 8).

3.4 Communications Data

• Records of correspondence with our customer support team via live chat, email, or other channels;
• Survey responses and feedback submitted through the platform.

04 How We Collect Your Data

bet77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the platform, including cookies, server logs, and analytics tools;
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya), identity verification providers, fraud prevention services, and regulatory bodies where permitted by law.

05 Legal Basis for Processing

bet77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the bet77 Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements;
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 How We Use Your Personal Data

bet77 uses the personal data we collect for the following purposes:

6.1 Account and Service Management

• Creating and maintaining your bet77 account;
• Verifying your identity and age (21+ requirement) in accordance with PAGCOR regulations;
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Delivering game services, processing wagers, and crediting winnings.

6.2 Legal and Regulatory Compliance

• Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations;
• Reporting to PAGCOR and other competent authorities as required by law;
• Retaining records as required under applicable Philippine law.

6.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity, cheating, and money laundering;
• Monitoring for responsible gaming indicators and enforcing self-exclusion requests;
• Protecting the integrity of the bet77 platform and its players.

6.4 Communications and Marketing

• Sending transactional communications (e.g., deposit confirmations, withdrawal notifications, account alerts);
• Sending promotional communications about bet77 offers and new games, where you have opted in to receive such communications;
• Responding to your customer support enquiries.

07 Data Sharing and Disclosure

bet77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Technology service providers: Cloud hosting, data analytics, customer support software, and cybersecurity providers engaged to operate and maintain the bet77 platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants engaged in connection with the operation of the bet77 business, subject to professional confidentiality obligations.

All third-party service providers engaged by bet77 are required to process personal data only in accordance with our instructions and applicable data protection law, and are prohibited from using your data for their own purposes.

08 Cookies and Tracking Technologies

bet77 uses cookies and similar technologies (including web beacons and local storage) to enhance your experience on the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us improve performance and usability.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bet77 platform.

09 Data Retention

bet77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Data Security

bet77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the bet77 platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication (2FA) options for player accounts;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bet77:

• Right to be informed: The right to be informed of how your personal data is being processed, as set out in this Policy;
• Right of access: The right to obtain a copy of the personal data we hold about you;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Children's Privacy

If you believe that a person under the age of 21 has registered an account on the bet77 platform, please contact our support team immediately so that we can investigate and take appropriate action.

13 International Data Transfers

Some of the third-party service providers engaged by bet77 may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, bet77 will implement appropriate safeguards to protect your data, such as contractual clauses approved by the National Privacy Commission.

By using the bet77 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described in this section.

14 Changes to This Privacy Policy

bet77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes are material, bet77 will provide reasonable notice to players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the bet77 platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.

15 Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet77, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data protection rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.